Frequently Asked Questions

What does Calm & Cozy offer?
Calm & Cozy offers luxury candles, self-care products, candle-making experiences, and intentional offerings created to support moments of peace, rest, and connection.

Do you offer local pickup?
Yes. Local pickup is available by appointment in Jacksonville, Florida when selected at checkout.

How long does it take for orders to ship?
Orders are processed within 3–5 business days. Once your order ships, you will receive tracking information by email.

Can I book a candle-making experience?
Yes. Visit the Experiences page to learn more and submit an inquiry for your group, celebration, or private event.

What is the Calm & Cozy Circle?
The Calm & Cozy Circle is a monthly membership that includes a luxury candle, early access to collections, exclusive member savings, and thoughtful extras.

Do you offer wholesale or custom orders?
Yes. Visit the Wholesale page or Contact page to start the conversation.

Can I return my order?
Because products are thoughtfully handcrafted, all sales are final. If an order arrives damaged or there is an issue with your purchase, contact us within 3 days of delivery.